Return PolicyAll returns must be authorized by OvertoneAcoustics.com before a customer can send the order back. Unauthorized returns will not be accepted or refunded, and may be refused when received. To obtain authorization you must request a Return Merchandise Authorization (RMA) number within fifteen (15) days of the receiving date. RMA numbers will not be extended or reissued. OvertoneAcoustics.com must receive the returned products within fifteen (15) days of issuing the RMA number. RMA number(s) must be prominently displayed on all boxes returned. To obtain an authorization number, please call our Customer Contact Center toll-free at 1-415-855-4950 or email us at email@example.com.
Return TimeAll returns must be authorized within fifteen (15) days after receiving date and returned fifteen (15) days after authorization.
Return ConditionAll returned merchandise must be unused and returned in the condition it was originally received, with all original packaging. Returns must be 100% complete, including all components, hardware and/or any accompanying items. Any return that does not include the preceding items will not be refunded and may be refused when received. If any component of the returned product(s) is missing, Return Procedure will be breached and we may in our sole and absolute discretion reject the entire return or choose to impose additional charges against the Customer for replacement of the missing component(s). Any return containing products that appear used, damaged in any way, or with missing components will not be refunded. No returns can be made on custom or special order items. No returns can be made on clearance items, including surplus and damage-discounted items.
Restocking FeeUpon authorization and receipt, accepted returns are subject to a 25% restocking charge.
RefundAll authorized returns will be fully refunded less restocking fees and shipping and handling charges.
Return ShipmentCustomer is solely responsible for shipping any returned product. Customer agrees to use only reputable carriers, capable of providing proof of delivery and insurance, for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product(s) during shipment. All authorized returns should have the authorization number clearly marked on the outside of the package and returned to the address listed below:
Attn: Returns Dept.
3 Danforth Rd
Easton, PA 18045 U.S.A.